Review for Sunny Energy

Office location: 2414 W. 14th Street Suite B, Tempe AZ, 85281

05/10/2023
Rob P Buckeye, AZ

I highly recommend Sunny Energy

There were a lot of great reviews for Sunny Energy when we decided to go with them in December of 2022 and it was one of the reasons why we decided to go with Sunny Energy. I was most impressed by people saying what a great service experience they received. It's now May of 2023, the solar has been installed for about two months. The one hiccup we had with Sunny Energy was in regard to the contract. We were told one payment schedule on the phone and when we received the contract it was a different payment schedule. The salesperson explained that they had changed their payment schedule two weeks prior, and he had unfortunately forgot to quote us the new schedule. After the contract was signed the process was fast and Sunny Energy did everything they needed to do and there were no delays on their part. Everyone communicated along the way. All the communication was professional and timely. When there were delays in the process it was in no way Sunny Energy's fault. The biggest delay was after the system was completely installed and we had to wait for APS to give the Permission to Operate. In fact, once they had approval and permits and could move forward with the installation, they had an opening and they installed four days later. The crew that came out to do the installation was great and did a good job. They were easy to talk to and listened to what we had to say. The installation was rather painless and went well. After the system was installed, we received a phone call and email from what I believe is the head of customer service to schedule a virtual walk through. When we didn't respond and book a virtual walk through on the first email a second one came which was a great follow up. However, I would have preferred an in-person walk-through. I made the mistake of not asking if one was possible and it turns out after talking to Sunny Energy after the fact, I could have requested one. By that time the email asking to schedule came with a link to a video of the walk through and that had enough information, so it wasn’t an issue thereafter. Our solar system is generating enough energy now that we are receiving credits from APS and electric bills for $0 with additional dollar credits still on file with them. I am pleased with the solar system that was purchased, the time to install, the work that was done and the system is operating as promised. I am also thrilled with the SolarEdge inverter and the app that goes with it and would highly recommend that people ask for the SolarEdge inverter and support equipment. If I need any additions to my solar system in the future, I will not hesitate to contact Sunny Energy.