Review for SunPower

05/05/2023
GW Tustin, CA

Lack of Urgency / Poor Communication

Signed our contract in May 2022 and did not have the system activated until April 2023. A large reason we went with SunPower is that they are vertically integrated and were told that we could have a system activated within a few months. We've only had the system for a month so cannot yet give an opinion on the quality and durability of the system. As for the service, the urgency to complete the project and the communication between the SunPower team members and was lacking. See below: - Numerous emails telling us to wait for another couple weeks. This lasted for months. - Several times, our first project coordinator would not even return our calls. He ended up passing us to another coordinator. - When they were grounding our main service panel, they accidentally broke a gas pipe. The SunPower employee mentioned that the gas pipe might have been leaking/broken before the service. Obviously this was not the case. Also, we were initially told to find our own plumber to fix the issue. In the end, they ended fixing the issue, again, with no urgency and took almost a month to cover the hole in our wall. - Although we have many more items to detail, in summary, we must have spent countless hours and well over a hundred communications (calls/emails/etc.) for this project.