Review for Blue Sky Solar

Office location: 380 Q Street, Springfield OR, 97477

05/02/2023
JB Roseburg, OR

Poor communication, unreasonable delays, Utah Company

Despite the Springfield, Oregon storefront, Blue Sky Solar is not a local company. They are based in Utah and contract out for everything, not always to Oregon companies. We began the process for panels and battery storage in early March of 2022. It is now May of 2023. All seemed wonderful at first. It became one thing after another. We still have no panels on the roof. The latest issue, a Lyon recall that stretched into months, was outside their control, but the recalled part (inverter, not the battery) was misrepresented by them, and they did nothing to problem-solve it, mostly ignoring our calls. As in prior issues (unfamiliarity with local building codes, etc), we finally did our own research speaking directly to Lyon, then Generac, ourselves to find out what the recall was really for (Blue Sky had misrepresented the issue) and we also researched possible options. After informing Blue Sky we were not willing to wait any longer, that we were switching to Generac, we ordered the batteries, inverter and install supplies directly from Generac for half the quote offered by Blue Sky. The batteries came with 2 weeks. Over a month later, we are STILL WAITING for an install date. Our advice, find a truly local company (not one who uses simply a storefront-none of the Blue Sky people we have communicated with for our job are actually in Oregon) and a company who does their own work here in Oregon and is knowledgeable about Oregon code. We have done a lot of home remodel. There are always unexpected issues. But this company is rock bottom in their ability/willingness to communicate through and problem solve them. Hope the install goes well-when they get to it.