Office location: 2954 E 14th St, Long Beach CA, 90804
05/01/2023
Daniel
Rowland Heights, CA
Our six-year-old solar system, installed by a different company that had since gone out of business, suddenly stopped producing. Enphase couldn't diagnose the problem remotely and suggested we choose another local solar installer to come inspect it. I called a few other solar places where it was hard to get an actual person on the phone in a timely manner. Finding Solar Source Inc was a breath of fresh air. Beth always answered the phone or called me back quickly. She provided excellent personalized customer service throughout, and led me through several troubleshooting options over the phone to try to save me the cost of a visit. Once we determined it was needed, she scheduled the service call for just a few days later, and the quoted rate was very reasonable. Nate arrived on schedule and was able to find the damaged parts quickly once he got up on the roof. The repair went smoothly, he double-checked that everything was working properly again, and I happily handed him the check less than an hour after he'd arrived. Thanks, Beth and Nate! Wish I'd called Solar Source first!
System size (kW): 1
Year installed: 2023