Review for Sunrun Inc.

04/27/2023
Matt Jones Katy, TX

Misleading communication

I am disappointed in how I have been treated since I bought the solar panels. I bought the panels and was “recommended“ to use a buyback plan to “best” take advantage of using solar panels for my house. Instead, I find out that I HAD to switch to a buyback plan after receiving a bill from reliant with no credits for my solar panel usage. Also I was told by the salesman that he would reimburse me for the cancellation fee for switching to an electric plan he recommended. However, once I asked him how to get the reimbursement, he said that Vivint doesn’t reimburse customers for switching plans anymore. I also didn’t receive my close out packet until I finally called for it 2 weeks later. The service since receiving my solar panels has been atrocious.