Review for Hytech Solar

Office location: 6 Washington Avenue, Bay Shore NY, 11706

04/26/2023
NAN CHEN Bellerose, NY

Bad/shady customer support

- After install 1 panel not producing like the others. I called customer service which claimed they’re replace it under warranty. On the app, they then swapped that underproducing panel to a different location. Then claim the underproduction was because of a shadow so it’s now not covered by warranty. Shady tactic. They never told me about the switch and I found out because I luckily took screen shots of the production for some days. I wished there was honesty from the beginning. 621kWh switched positions all of sudden. - I had to call for everything, like the malfunctioning panel/micro-inverter - call for them to install critter guards. - good and on point sales rep Anthony who was expeditious in response and gave me a good deal was the only good thing about Hytech