Review for SunLux

Office location: 8801 Tara Ln, Austin TX, 78737

04/19/2023
Mischke Northridge, CA

Service ends at installation

Despite multiple communications over the course of 2 months, SunLux has not enabled the Wi-Fi system necessary for us to both monitor our solar generation and to confirm it is communicating to our utility company. SunLux left the inverter off after installation - something we had to find and remedy - and now have not responded for over a month to enable the Wi-Fi connection. Had I been wiser, payment would have been withheld until Wi-Fi and utility communication was validated. Fingers crossed a public negative review will prompt appropriate action.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 5.9

Year installed: 2023