Review for Fastrac Energy Services

Office location: 10696 Haddington Drive Suite 130, Houston TX, 77043

04/18/2023
Sucker Wichita Falls, TX

To Date Horrible

They are supposed to be in the process of getting my solar system back up and running. It was installed in late May, early June and went online. The BENEFITS were slight and then total failure. They said they would have to contact the "manufacturer" of the equipment they "installed". That was at the end of February. It was mid-March before they had figured out the problem. It was the "inverter" and the manufacturer would have a new delivered to my house. FasTrac personnel told to contact them as soon as I got and then they could schedule to have it installed. I received it on March 31st and called. BEFORE, we can schedule the installation, you have to pay for the "labor". Another employee emailed me and asked for my credit card information so they could get my "payment"! Are you kidding me? You want me to give you that info and not even tell me how much it is going to cost. Got another email with instructions going through "Intuit" and set up a $250 payment. That payment was made on April 6. Today is April 18 and I am being eaten alive with extremely high electric bills. It is now to the point I think I am gonna have to sell my "wife" or file for bankruptcy. I AM STILL WAITING FOR SOMEONE TO CALL or whatever and schedule the installation. SO, WHATEVER YOU DO DON'T USE FASTRAC FOR ANYTHING. !!!!!IMO!!! When they had finished the installation back in 2022, after they left, I walked around my property and found several Corona beer bottles and caps. MAYBE THAT IS WHAT IS REALLY WRONG THEY hooked it all up to their beer bottles instead of solar panels and the inverter is totally confused what to invert and how! Thier "customer service" is one big JOKE.