Review for Mynt Solar

Office location: 1657 N State Street , Lehi UT, 84043

04/17/2023
ADL Lehi, UT

Every Step A Struggle

Mynt offers some of the best pricing on Solar you can find. Likely owing to the fact that they have no commissions and do no marketing, I literally got 50% more power for a lower cost than other solar companies in the area. The people I interacted with were pleasant and seemed to want to do a good job. Unfortunately all of the positives above contrast sharply with the reality of how bungled their operations are. In order... 1. No show on initial sales call, was contacted later with a "whoops, a system error sent it to our California branch and they didn't call you or us" 2. Given December as the installation target (not actually completed until April) 3. No overall timeline or milestones given. I had to ask for an explanation of status multiple times, sometimes for the same step. 4. Misfiled paperwork, resulting in further delays 5. Owing to the lack of communication, odd occurrences like someone showing up out of the blue with the city and asking to shut off my power to install something. I still don't know if they would have just shut off my power if I hadn't been there. 6. I asked multiple times to understand onboarding to monitoring. Promised information by techs and a service rep which I never received. Left multiple voice messages. Eventually had to go to the main office and meet with the CEO to look into getting information. Eventually (after a reminder) things were finally set up. The CEO acknowledged the issues and stated that I was not alone in my situation. He seemed generally invested in getting to a good conclusion and gave me his cell so I could follow-up if things were not resolved within the next business day. From the conversation it sounded like procedures (like an actual timeline) are now being provided to new customers, with more work to be done. However I can't review based on what the next person may experience. Based on the above I would recommend the following. 1. Wait 6-12 months from this review and see how other recent review are. That should let you know if they have fixed their operational issues. 2. If you can't wait that long, you should go in with the understanding that what you are saving in money you may be paying for with time and uncertainty. 3. Be aware of the risk of post sales support. I currently don't have much confidence I will be getting great service should the need arise. I normally would have selected a different company after the first incident where I was stood up on the phone, but the prices were so much better (and the reviews so positive) I was willing to take the risk. Ultimately it seems like I got a good installation and a good price— at the cost of a lot of frustration and a future uncertainty. I hope Mynt is able to get their operations sorted out. It's a shame that such a great value is tarnished by failing at the basic blocking and tackling of running a business.