Review for Freedom Solar Power

Office location: 8105 Krauss Blvd, Tampa FL, 33619

04/12/2023
George Riverview, FL

Deceitful

Buyer beware! The sales representative for Freedom SunPower Solar sold me a $99, 989.00 solar system but pulled a switch on my wife and I and sold us a Waaree solar panel system under SunPower Solar without our knowledge or consent. I signed the contract from Freedom SunPower Solar which listed the parts with the SunPower letter head unknowingly purchasing Waaree panels. I was never informed that there was a back order or problem with the production of SunPower Solar Panels and instead they switch panels without our consent or knowledge. The electronic brochure that my wife and I received From Freedom SunPower Solar does not even have Waaree panels listed within the brochure. Mr. Andrew boasted about that SunPower panels that produce 420 per panel which is the highest in the country. Up until I discovered I did not have the panels on my roof that I purchased, the representative was a great salesperson. But when I informed him of my displeasure and told him that I feel like I have been taken advantaged of he completely did a 180 degree turn and says “I am going to stop you right there, Dude you’ve been a pain ever since we started.” I had him on speaker and my wife is a former court reporter and she began typing his conversation with me which was totally unprofessional. I hung up and then called him back after thinking about it. When I called back, I said why have I been a pain? I then began to state the issues that we were having which were: He told me that his lender offered a 0 percent finance option. My credit was pulled and I was approved for 100k which the lender said that 100k was the max loan that they offered. Well, we were originally quoted a price over 100k, so it was not enough. Now, this is where it gets shady, without going through another lender the price mysteriously dropped just below the 100k so that the loan could be approve and we could move forward. I explained to Mr. Medberry that I have concerns about him selling us a 100k system and not know that his lenders loan criteria. He then explained that it was a new lender. Then he says that we cannot get the 0 percent interest but we could get a 0.99 interest rate and made an excuse for that and not because of my credit score which is very high. Then, the panels get installed and we failed the county inspections, 3 times. So, now we have solar panels on our house and the payment becomes due approximately 2 months after the panels were installed. Well, the payment for the solar panels becomes due but we do not have solar energy yet and our electric bill is due. So, we are paying for solar panels that we cannot use and our electric. I will say that Freedom SunPower Solar sent us a check after the fact for our electric bill. But we still have a prorated bill due for this month. But he says that I have been a pain. If I was a pain to you, it is due to your lack of knowledge of your company’s and lender(s) loan processes which made me fell taken advantage of and most of all your deceitfulness. Your deceitfulness by knowingly putting WAAREE solar panels on our roof without informing us and giving us the option of moving forward or waiting until the panels came in, we feel robbed and ripped off, and betrayed for 100k. The brochure that you gave us does not even have 400-watt Warree panels anywhere within the brochure. I even asked you before I signed the agreement how can I verify what we are paying for and you said “it doesn’t work like that.” My wife and I called SunPower and the representative that we spoke with told us that we should have been informed of the unavailability of SunPower Solar Panels and given the option to move forward, wait or seek other options. But you guys robbed us. I referred my neighbor to you guys and you put SunPower on his roof but WAAREE on mine. You need to make this right by replacing these panels with the SunPower Panels.