Office location: 1111 SW 21st Ave Suite C, Fort Lauderdale FL, 33312
03/31/2023
Jhonne
Miami, FL
The house I purchased had solar panels (HAD panels), but I needed to remove them to install a new roof, the Cross Atlantic Company was responsible for my system, so I called them up, explained the project, got a quote, agreed on price and decided to execute it. So far so good, I paid half of the invoice as agreed to have the panels removed, they sent someone fairly fast and the first part was done in no time. BUT the problems start to show up on the second part of the job, the reinstallation. A representative from the company reaches out to me to advise that they wouldn't have a time slot for me for at least another two weeks. I was sad, but no big deal. 24 hours later this same person calls me and tells me that if I pay the second half of the invoice on that day he could put me for the follwing day because someone missed their window. I was thrilled so I paid the invoice and to summarize the story, I have been waiting for a little more than 2 and a half months for them to show up. And to my surprise, the excuse is that they DON'T HAVE THE MATERIALS to reinstall my panels. This company sold me on a job they didn't even had the tools to finish it. Unprofessional and disrespectful to their customers.
System size (kW): 8
Year installed: 2023