Office location: 625 70th Avenue Unit # 5, Denver CO, 80229
03/17/2023
Chris P
Golden, CO
I cannot recommend Southard Solar due to their lack of communication and professionalism. It’s been a very disappointing and frustrating experience over the last year. Almost exactly 1 year ago, I had a site visit to scope and quote my project. I showed them the house, garage, and wellhouse and explained how we wanted them to be powered and backed up with solar panels and a battery. The contract showed up with various repeated errors which I had to continually correct. Shortly after signing, installation began – they must have had a solid understanding of the project from the site visit, I figured. Alas, nope. The house is powered but not the wellhouse and garage, meaning our water supply is not functional in the event of an outage. A single conversation could have ensured that we were on the same page, but they’ve never made that a possibility. Despite months of outreach, they’ve given me the runaround, and when they offered to work on getting the system fixed to function as we agreed, they now won’t answer any questions about how much we would be expected to pay for the remedial work. As a cherry on top, during the install, they showed up in our house one morning when my wife was home alone. They insisted that “Chris knows we’re here,” but that was a blatant lie. If I’d expected them, I would have let them know not to come since my wife was home with COVID. To their credit, Gabe the installer and his team did a great job. They were communicative and clear, and if the rest of the team functioned like him, I’d be happy to recommend them. The whole experience has been frustrating due to their lack of communication and honesty. The price might be tempting but it’s not worth the headache. Find another solar vendor.
System size (kW): 8
Year installed: 2022