Review for Compass Solar Energy

Office location: 2303 Town Street, Pensacola FL, 32505

03/17/2023
A true review of Compass Solar Panama City, FL

Compass Solar Review

I don’t normally write reviews, but I know how important it is to a potential customer because I was once one. I have had my system for about 2 months, and I will give you my review on Compass Solar, the panels, the inverters and the Compass Solar reps Terry Logan and Michael Bourgeois. Terry was in training at the time, so Michael presented everything to me. After that, we were just in contact with Terry. Both were very professional. I have always thought that solar companies were there to get your money. What I found out later is that was not true. I never wanted solar for years because of that reason alone. I would talk to all the door knockers, but I would tell them I didn’t want another bill even though they said it would replace my electric bill. I just couldn’t trust them because I was spending so much money. It wasn’t until my local electric company in Panama City raised their cost per kilowatt to $.16 that I started researching solar companies. I knew that I didn’t want to talk to the door knockers, so I found 3 other local ones and made an appointment with them to come to my house. I then averaged out the last 12 months of my electric bill so I would know how big of a system I needed. Each company spent a few hours talking to me and offering me their system. What I found out from Compass was that it wasn’t the panel that was the most important item in the system, but it was the inverter. Some companies were offering me a bigger panel (405Kwh) but an inverter that only converted 290kwh. So, I learned that it would leave about 115kw per panel every hour that I couldn’t use. That seemed like a lot because I ended up getting 43 panels. There is no inverter out there that can convert 100% of each panel and if there is I couldn’t afford it. Now, Compass offered me an 385kwh panel with an inverter that maxed out at 349kwh with a 30-year warranty on the whole system. I thought this was great, but I still wanted to check some other things out about Compass and the other companies. I looked on the Compass website and found a map of every house they installed solar. I found one in my neighborhood and to my surprise it was down the street from my house. I remembered this house because it was the house that I saw right after the Hurricane Michael came through that still had the solar panels on its roof. I was amazed at that time that the panels were still on the roof after a CAT 5 hurricane, and it didn’t touch them. That told me that Compass Solar products and installations were excellent. I still did some more research and narrowed down to 2 companies after the third got a little pushy and wanted me to sign with them the same day I met him with a higher price system and higher interest rate. I then called each company and asked them what their process was if a panel or inverter were to go bad. Compass was up front and told me that they would put in a warranty claim ticket with the manufacture, and it should be resolved within a few weeks. I called the other company and got transferred twice and there was a language barrier because it sounded like they were in a different country. I was still undecided but what I didn’t take in account was the customer service I was getting from each rep. Every time, I called or texted Terry Logan from Compass he answered or got back to me when he wasn’t in a meeting. Over that month we started to build a trust kind of friendship and that was very important to me because I was investing a lot of money in this system. So, I signed with Compass Solar based on warranty (30 years), panels (#1 in Australia), inverter (bigger than the others) and most importantly the customer service I received from Terry Logan. Now, I believe customer service should extend past the sale of what you are purchasing, and Terry has exceeded that as well. Every time I call or text him now, he still answers. My wife and I are so ecstatic of the purchase our panels and the customer service we have received from him and the company. I am currently about 2 months in after switching to solar with Compass and my system has over exceeded our expectations. I truly believe we were sold the best panel and inverter pair on the market. I have over produced the past 2 months and currently have over 1,200kw in my reserve. All of this I can sell back to my electric company at the end of the year. I wonder how much I will have in my reserve by then. I cannot explain to you how important Terry and Compass Solar have been in this process. Terry is “TOP NOTCH” and has been very professional and trustworthy to this day. He has made our Solar experience like no other. I hope you chose Compass Solar; it truly has been the best investment I have every made.