Review for NM Solar Group (Out of Business)

Office location: 4140 Jackie Rd SE, Rio Rancho NM, 87124

03/07/2023
Patricia Dunagan Ruidoso, NM

Once They Have Your Money ... They Ghost You!

I was completely satisfied UNTIL I needed warranty work. My inverter failed on 31 December 2022. As of 07 March 2023, I still have no communication from my panels. I have sent numerous emails, on-line service requests, texts and phone messages. After 3 weeks of trying, I received one response and 5 days later the tech arrived. New parts were ordered and for a couple of weeks I heard nothing. I sent the technician text inquiring as to the status. I was told the parts had been received and would be installed "next week". That was two weeks ago. Now my inquiries are all going unanswered. My opinion is ..... the service is great until you pay your money, then they ghost you. I would not recommend NM Solar Group to anyone considering solar. Their Customer Service is abysmal!