Review for Infinity Energy Inc.

Office location: 3825 Atherton Rd, Rocklin CA, 95765

03/07/2023
Ernest F Vacaville, CA

1 year later

My story start in March of 2022. My wife and I were days away from moving into our brand new home. Our top priority was to add a second solar system to our home to cover what the builder installed system wouldn't cover. We also were looking to protect ourselves from the rolling blackouts that had been taking place over the past few years. We were not sold on the batteries so we opted to go with an idea we had which was a whole house back-up generator. We reached out to several companies for quotes and ultimately decided to go with Infinity Energy. As it would turn out it kicked of what has become a year long battle at this point with no end in sight. While working with the sales rep to determine the size of the system we would be adding, I asked the rep if they also installed transfer switches. My wife and I were looking to add a back up generator in with the system. There was no hesitation with his response, " yes we do!" I said, good let talk numbers. After a bit of back and forth the rep, we settled on a final price. I made sure to remind him that one of the most important components in this system was the transfer switch. He assured me, I would have it. We both agreed we would be moving forward and off we went. Paperwork had to be signed, we were sent you a docusign package, credit was pulled, financing obtained, at this point we had done everything asked of us expeditiously.  During this time we communicated via text mostly. Anytime I had a question, any time he need something from me or emailed something over, I was informed via text. Everything was moving so fast, I started feeling a little rushed. I was afraid something would be missed or forgotten.  I reached out to him for reassurance making sure the transfer switch had not been forgotten.  "No sir! It's all here in the contract."Having been put at ease we finished all the formalities and it was off to scheduling we went.  I believe we were scheduled in April for our install. Today is the day! The crew shows up ready to go. There are multiple guys on the roof anther guy working on the electrical panels, it was full steam ahead. I spent a little time with the foreman discussing the work being done. I was very happy with my decision to go with this company up and until this moment. I brought up the plans to add the generator and asked about the transfer switch. It was in this moment I was told by the foreman he didn't see it anywhere in his work order nor was he prepared to install one, but not to worry. He was going to call the shop and get it all sorted out. I said "ok." I was reassured again and again before they finished up that day. The guys were wrapping up for the day have gotten the lion share of the work done and the foreman tells me he'll be back tomorrow to finish up what's left. Well... the next day he returns and completes the solar system. Before he leaves he walks me through what to expect moving forward with inspections, the electrical company(PG&E), start up and so on. While we were discussing these things he also told me that they had broken several tiles on the roof that they would have to come back and repair. Having a background in construction myself that wasn't to be unexpected. I reminded them the tile color and pattern were specific and custom to the home and the would need to check with the builder to find out the style and brand. I then inquired into the transfer switch....he tells me the shop is still trying to work this out but not to worry. In my head I'm I thinking,  well they've got to come back out to replace the tiles so the can install the switch at that time once the get it figured out. That was nearly a year ago. I have made countless phone calls, sent emails, spoken to multiple people, each time having to retell my store. I get the same response every time. We will escalate this to the appropriate department and someone will be reaching back out to you. Rarely do I hear from them again until the next time I call.....and I mean rarely. In the dozens of calls and emails I sent out with a promise to reach back out, maybe 2 or 3 times did the actually follow through. It was nearly 6 months before somebody made it back out to replace my roof tiles. I can't help but think the only reason the came at all was because of how persistent I was. I called every other week for awhile. As time went on, I would call multiple times a day...multiple times a week...the closer it got to rainy season the more nervous and persistent I became.  They eventually made it out and replaced the tiles not long before the rain started for the season but I still have no transfer switch. I have continued to call, continued to be patient sent them the spec sheets for the equipment I planned on installing as they askedn but still no transfer switch. Laura who had been the most helpful upto this point in her last email tells me there is nothing else she can do for me and asked me politely to not reach out to her any longer. I'm running out of options here so I'm taking to reviews in hopes this gets their attention. Next stop is Facebook, Instagram, BBB, CFPB, and anybody else I can think of. If that doesn't work, then maybe legal action. I will not go quietly.