Office location: 1403 North Research Way Building J, Orem UT, 84097
03/07/2023
Kip Coco
Richmond, VA
BR Solar promised me a consumption meter with my system. They allowed me 18-20 months to believe I had one. That was false. I didn't have one. They sent out a tech to install one at my urging. The tech was unable to install the CT because of the work originally done by the BR team. Then BR decided to NOT install a CT with my system. Then BR decided to NOT respond to my inquiries nor honor their commitment. This review is an example of BR's lack of responsibility and accountability. Please use this review when making the financial decision to go with them or a competitor. With each day that goes by with my system not having a consumption meter, the frustration of my poor decision to go with them continues. It's a consumption meter that communicates use of power - very useful if you want to do things that requires electric power to operate. BR has failed to meet a simple and logical expectation. If you call them, be prepared to be shuffled around their "system". Oh, and now I have 2 underperforming panels to deal with. Good luck to me.
System size (kW): 12.35
Year installed: 2021
Blue Raven Solar reply
03/13/2023
Hi Kip, we are sorry this has been your experience. We are happy to see the CT meter has been installed recently! As for the under producing panels, it looks like the panels were behind a chimney and would receive different amount of sunlight according to where the chimney shade was cast. Please reach out at reviews@blueravensolar.com for further questions. Thank you.