Office location: 6935 15th Street East Suite 120, Sarasota FL, 34243
03/01/2023
Greg
Arcadia, FL
I have also experienced the total lack of professionalism with solar direct when it comes to customer service. I'm not contacting them for social reasons, I'm contacting them because my system isn't working properly. They don't answer phones, they take weeks to respond to emails and apparently are quite clueless as to what is going on. They DON'T seem to care, period. They should NOT be in business. Avoid them at all costs.
System size (kW): 8
System price: $30,000
Year installed: 2016
Price include the Federal Tax Credit or incentives: Yes
Solar Direct reply
03/07/2023
Dear valued customer,
We apologize for the inconvenience caused by the delay in our response to your request. We take your feedback very seriously and we are sorry to hear that your experience with Solar Direct has been less than satisfactory. We understand how important it is to have a functional solar system, and we regret that we have not been able to provide you with the level of service you deserve.
We have been experiencing a higher volume of inquiries than usual, which has caused delays in our response times. However, we are actively working to improve our communication channels and ensure that all inquiries are addressed in a timely manner. We want to assure you that we do care about our customers and their satisfaction is our top priority.
We would like to work with you to resolve any issues you are experiencing with your system. Please reach out to Sarah in our service department PH#941-263-7694, Email: service@solardirect.com with your contact details and she will make sure that your concerns are addressed promptly.
Thank you for bringing this matter to our attention. We are committed to providing the best service possible and we hope to have the opportunity to make things right.
Best regards,
The Solar Direct Team