Review for Sunnova

Office location: 20 Greenway Plaza, Houston TX, 77046

02/21/2023
Felipe Luna Revere, MA

Get yourself a bill

This company engaged in deceptive sales practices that were designed to mislead you into signing a contract that did not provide the benefits you expected. By promising a low monthly bill without providing much in return, they may have lured you into an agreement that locked you into a long-term contract that was not in your best interests. It is never acceptable for a company to engage in dishonest or unethical behavior, particularly when it comes to something as important as the environment and the energy resources we rely on to power our homes and businesses. Customers deserve to be treated with respect and honesty, and should be provided with clear and accurate information about the products and services they are considering.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 3.06

Year installed: 2022

Sunnova reply 02/21/2023
Hello Felipe Luna, thank you for bringing this to our attention. We are sorry to hear about your experience. We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *EO