Office location: 1212 North Post Oak Rd, Houston TX, 77055
02/20/2023
Art
Highlands, TX
Freedom solar wasn’t able to deliver. My one requirement was to power overnights when the grid drops. That is too much for my system. Thankfully the grid hadn’t dropped because my power wall is empty by 3:00am and I’m sucking grid juice. 7 months of waiting for a 25% solution. The engineering and analysis seem to be more fantasy that reality. The installers were quick, when they finally arrived. I think I might have preferred when the were ghosting me for 7 months, the I had only lost 10k deposit and still had hope.
System size (kW): 68
System price: $45,000
Year installed: 2023
Price include the Federal Tax Credit or incentives: Yes
Freedom Solar Power reply
02/24/2023
Hi Art, we would like to apologize for your experience and also thank you for alerting us. We've escalated your concerns to our service team and they will be contacting you soon. Please email customerservice@freedomsolarpower.com if there is anything else we can do to help in the meantime. Thank you.