Office location: 4801 Freidrich Ln, Austin TX, 78744
02/14/2023
Robert
Killeen, TX
We made our initial purchase in September 2022. It is now Feb. 14th, 2023 Absolutely zero communication unless we reach out to customer service, told our panels finally came in.... Electrical appt and solar install scheduled for Feb. 13th and 16th, No show, no call on the 13th. Called support was told our new appt was March 9th. Good luck if you go with this company.
System size (kW): 324
Year installed: 2023
Freedom Solar Power reply
02/24/2023
Hi Robert, we would like to apologize for your experience and also thank you for alerting us about this. We've escalated your concerns to our team, who are investigating this now. Someone will be reaching out to you as soon as possible to help. Please email customerservice@freedomsolarpower.com if there is anything else we can do to help in the meantime. Thank you.