Review for Sunnova

02/07/2023
Duke nukem San Jose, CA

Worst company ever

Leased was passed on by the previous owners when I bought the home. It has been a nightmare to work with them to get my solar panel to be removed since I need to change the roof. Case was created on Dec 7th and still no resolution and so far I am keeping my fingers crossed that there are no leaks in the roof during the rainy season. Moreover they are charging me $6.6K to remove the solar. Day light robbery if you ask me. I consulted Sun solar which is the company my neighbor uses. They looked at it and told me it shouldn't cost more than $2K to remove this. Clearly Sunnova is highly dishonest company and they employ a bunch of morons who can't even resolve the case.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 24

Year installed: 2013

Sunnova reply 02/08/2023
Hello Duke nukem, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us your phone number and system ID to resolutions@sunnova.com so we can investigate this issue? Please know that we take this matter seriously and look forward to resolving this for you. *DMS*