Review for Sunnova

02/06/2023
Toby Evetts Santa Clarita, CA

Appalling Service

We have had engineers out every month for the past two years trying to get this system working. The battery was recently replaced and even while they were here it was obvious it wasn't communicating. Since then we've been asking them to come back and finish the job and they are just ignoring us.

After sales support

System size (kW): 14.52

Year installed: 2023

Sunnova reply 02/07/2023
Hello Toby Evetts, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. ^ SG