Review for Solcius Solar (Out of Business)

Office location: 12155 Magnolia Avenue Unit 12, Riverside CA, 92503

01/25/2023
GMeza Fontana, CA

They need to update current customers with policy changes

As a company when they implement changes to their policy they need to send off a email or letters to current customer to inform them that policies have changes. **They no longer reimburse customers for system failures and extended lead times on repairs. Even if it happened prior to their policy change**1/22/2023 I was told during the process of the repairs that I would be compensated for the energy usage. When I called they said that was before we made this change to our policy change.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 25

Year installed: 2018

Solcius Solar (Out of Business) reply 01/27/2023
We are so sorry to hear about your frustrations. We definitely want to look more into your particular case. Unfortunately, we aren't able to find you in our system. Please give us a call at (800) 960-4150 so that we can further address your questions and concerns.