Review for Fastrac Energy Services

Office location: 10696 Haddington Drive Suite 130, Houston TX, 77043

01/24/2023
Cedric Lewis Killeen, TX

Costing the Customer

Your solar panels are not producing as promised. They have been active since June and I have yet to see a reduction in my energy costs, on top of that, I'm paying for the panels. I called customer service and they informed me that there was a problem. They ordered me a part and had it shipped to my home. I received the part and scheduled an appointment to have it installed. I subsequently misplaced the part, so when the installer came to make the fix, it didn't happen. Totally my fault. I have since found the part and would like to have it installed and you want to charge me $350 for a return trip. I feel the charge is ridiculous and it gives you an excuse not to your job, which should include customer care. Apparently you do not care. Please come and install this part to stop financial costs to me and my family. It would help isfMark Perrin would stop avoiding my calls. He is the salesman that lied to me in the first place