Review for Solar 360

Office location: 1586 N Batavia Street, Orange CA, 92865

01/24/2023
B Smith Capistrano Beach, CA

Worst Company Ever

We were supposed to start installation right after Labor Day of 2022. Since they only saw our roof from google earth, they did not bring the correct size of bolts for the project. They left and we didn't hear from them again, so after 3 weeks, we started calling them and got no response. I called the sales person and said I wanted one good reason why we shouldn't cancel this project and suddenly we got action. Installation began 2 weeks later. Then we were told the battery was backordered and it would be at least a week or more before it would be in stock. It took over 2 weeks and then it took several days to install. Inspection was scheduled and when the city came out they couldn't find the grounding and neither could the person from solar 360. The inspection was again scheduled for a week later and prior to the city coming that day, solar 360 was again at the house and still couldn't find the grounding. Luckily they called the electrician and it was located before the city inspector arrived. The inspection was approved and the application for PTO was sent to SDG&E on December 5th. We didn't hear from anyone so we called Solar 360 to find out what was going on and was told when a battery is involved it takes longer to get approval. On January 4th, I called SDG&E myself to ask why they are taking so long to approve our solar. The agent told me they denied our application on December 8th because the application was filled out incorrectly by Solar 360. I called Solar 360 and let them have it. The manager said it would be resubmitted that day and he would keep me posted. Well, the second application was also filled out incorrectly and again our application was denied. Finally on January 9th, we got the PTO (permission to operate). This company lacks in so many areas, poor planning, NO communication, poor organization, poor customer service, lack of knowledge, and absolutely no follow-up on active projects. I hope the owner of this company reaches out to me, because I would look forward to talking to him/her about the way the company is operating.