Review for Renu Energy Solutions

Office location: 801 Pressley Road Suite 100, Charlotte NC, 28217

12/28/2022
Dennis Leicester, NC

Tesla Solar and powerwall

I’ll start by saying I love my Tesla solar panels and powerwall. The quality of the installation that Renu did was fantastic. …but there were a few shortcomings that kept this from being a 5 star review. Starting with the negotiations. When comparing prices for going solar, Renu initially came in way lower when talking with one of their sales managers. After I decided to pull the trigger with them, I found out the price I received was actually for Panasonic panels instead of Tesla, not sure if he switch the battery as well. I immediately called him and said, this isn’t what was discussed. After he failed to talk me into the Panasonic panels, the price increased of course. Much closer to the competitors, price thought it came down a little after he told me I couldn’t have the 20 panels I wanted because the powerwall wouldn’t be able to handle 20, only 19. I’m thinking that was not accurate as other companies did not have the same concerns. The next issue was with how long the wait to get things started. I took the first available appointment for a survey and it was in May after signing the contract in March. So 50% cash down on the night I signed a contract but two month wait for a site survey. Then another few weeks before the solar was installed. Then when the Duke Energy Interconnection Agreement was signed, we immediately new it was not going to go though because the primary account member needed to sign it, not a spouse who is on the account. When we brought this up to the Operations Supervisor, and asked if she could send us another to sign, she said to wait and see if it was denied. It takes Duke 10 business days to review and decide. So after a denial, the new agreement was signed by the primary account holder and 10 more days before the agreement was approved. Then you wait for Duke to update the meter before you can use the solar. So 11 weeks to get the solar panels active when taking the first available appointments. Not the 6-8 weeks I was told during the sales process. I knew the powerwall installation would happen later, which finally came at the end of October. The installation crew did a great job putting it in. The only hiccup came when the building inspector came and the paperwork was not left for the inspection. So we had to wait nearly a week to use it by the time the inspection happened. Overall, the work performed was great. Everyone that actually did physical work at the house were professional and pleasant, I couldn’t ask for a better crew. Those who work through phone and email only drag down the rating.