Review for Lumina Solar

Office location: 3600 Commerce Drive Suite 601, Baltimore MD, 21227

12/16/2022
Curtis Martin North East, MD

Half good - Half bad

The sales and contracting process with Lumina was quite good but they did push for a quick decision to beat a pending price and financing rate increase. Could have been legitimate or sales tactic but I elected to proceed regardless. The rest of the sales process was efficient and relatively fast. The issues came with installation. The job was challenging due to roof pitch and a 2 array configuration. The 4 person crew was undersized to get the job done and properly cleaned up in one day with short, late Fall daylight hours. The electrician was competent but seemingly gave little direction to the mechanical technicians. Of that group, 1 seemed to know what he was doing, 1 was able to follow instruction and the 3rd just stood around a lot. The first real problem was the hole that the electrician accidentally punched in an interior wall. He did notify me but did a very half-hearted clean up in the interest of getting back to the install. Accidents happen... The second issue was the volume of debris left after they had supposedly cleaned up at the end of the install. Leaving wire, wire nuts, chunks of u-frame, knock out plugs and self tapping screws in the driveway, back yard and patio for my tires, dogs or mower to run into or over is pure negligence. A huge problem? That depends on how those things are found and the eventual outcome - certainly unwelcome and unexpected for a nearly $50,000 purchase that needs to last 20+ years. Next on the list - the electrician never reported the wall damage, so I had to contact the company to arrange repair. After that, the repair company scheduled the repair for ~6 weeks after the initial damage so I elected to fix it myself to 1) get it done and 2) not face the problem of an unknown contractor creating another problem and or mess. Back to the good side - the permitting, interconnection agreement and SREC setup were all simple and painless. Bottom line - if their A team shows up to do the install - likely a good overall experience. If the crew that did our work shows up... see above.