Review for Energy Solutions Direct (ESD Solar)

12/11/2022
ed r Oviedo, FL

5 months in and still wasn't not done. Do not hire these people!

I wrote the following close-out email after 5+ painful months of waiting for a fully operational system. If you are wanting customer support beyond voice-mail look elsewhere. If you are needing timeliness, be very afraid. If satisfaction is all you desire, run! So to review, not informing the customer of a major product change until the day of installation is not ESD's responsibility? Nor is having the appropriate paperwork at the jobsite for inspection on multiple occasions? Nor is having the correct paperwork sent to Duke Energy? Nor is management's, and apparently owner's, behavior in not wanting to listen to the customer's concern on multiple occasions? Nor is telling the customer it will take a few days to populate the array on several occasions even though the one piece of equipment needed to put it all together wasn't installed and wouldn't be installed until two plus months after the array was producing? Nor is telling the customer, "Yeah, some sort of remuneration is warranted for all these delays.", and then crickets (That would be XXXXX talking.).  When we talked the first time a couple of weeks ago after I received a backdated final notice I implied I was waiting for a managerial review of the installation and a statement in writing where ESD was not at fault for any delays in completion and no discount would be given, and with that I would pay the remaining portion of the bill. I reiterated that yesterday after getting a request for payment a second time from you with no corresponding denial of responsibility. I paid the bill after you replied you had reviewed the job and found little to blame ESD for in the extended installation process and there would be no reduction in the amount owed. At least I didn't wait two months to complete my portion of the contract. Finally, if you took my statement where I said you should fit in nicely with the management team as an insult then at least we are in agreement on one thing regarding this fiasco. ESD management is non-existent when it comes to customer service but all in when it comes to the bottom line.