Review for Ipsun Solar

11/27/2022
Natalie Y Washington, DC

Painful to work with and poor quality

We have had a terrible experience getting our solar panels installed by Ipsun because of four issues with their work: 1) They overpromise and under deliver - we were originally given a quote for 20 panels, which was more panels than quotes we received from other companies. I’m not sure if they aren’t good at initial estimates or if they were intentionally generous to get us on the hook. Our final system was only 13 panels, which is smaller than any quotes we originally received. 2) They are extremely slow - I signed a contract with Ipsun 7 months ago, panels were put up more than 2 months ago and I still can’t turn my solar panels on. They blamed the city and power company for adding time into the process, but my neighbor chose a different solar company (after we signed with Ipsun!) and didn’t experience any of the same delays. My neighbor’s panels have been on for 5 months now and went up within 4 weeks of signing their contract. 3) Poor communication - It felt like pulling teeth to get people at Ipsun to respond to our emails and we regularly went 4-6 weeks without hearing from them. I had to ask multiple times that they keep both my husband and I copied on emails to us. Our project manager failed to let us know when things were happening, for instance he didn’t tell us he had submitted a Dig Safe request, so we were surprised to have someone on our property marking power lines one day. 4) Poor quality - On install day they called to tell us that our new roof (put on by the contractor they recommended!) had bigger vents than the original roof and we lost another panel. We had asked if they needed to do a second site survey after the new roof was put on and we were told no, which would have avoided the surprise with the vents. Then our system failed its inspection from the city because it wasn’t grounded properly. After supposedly passing the second inspection on the electric, they had some sort of permit issue and now we are waiting on a THIRD inspection. We chose Ipsun to install our solar panels because they had done my friend’s system a year earlier and he had been really happy with their work. My theory is that in the year between my friend’s install and ours that Ipsun grew too quickly and they have been unable to keep up with demand or that they have failed to either adequately train their new staff or failed to get their staff the resources they need to do their jobs effectively. Either way, I recommend going with a different solar installer until they figure themselves out.