Office location: 221 Gateway Drive, Bel Air MD, 21014
11/20/2022
Chuck S.
Middletown, DE
Our experience with American Sentry Solar were surprisingly stress free! Honestly, when it comes to solar installations, I was skeptical solely due to hearing about a co-worker’s horror story about how an installation caused water leaks due to roof damage. Then there were the legal actions to hold the solar company responsible for damages. However, we are pleased to state this was by far NOT our experience. American Sentry Solar staff and technicians took care of all documentation to include completing the state grant paperwork, initiating the process for us to receive our Solar Renewable Energy Tax Credits (SERC), providing supporting documents for our HoA application, and requesting a new electrical interconnect meter from Delmarva Power. We had our consultation with a sales consultant, Jonathan, within a few weeks of scheduling the appointment. He was very polite and gave a good introduction about American Sentry Solar and the steps involved in their solar installation. The process began with a review of our electrical consumption to determine the panel configuration suitable to our situation. Next, we talked about cost, and quite surprisingly solar ownership is very doable once federal SERC tax credit and state grant funding are factored into the purchase. Completing an on-the-spot financial application was fast and easy. Even though we decided to pursue the solar installation, we were offered several days to review the provided documents about cost, materials, and the overall investment. A site inspection was performed by Gailan who explained what our installation would entail and answered all our questions. On the day of the installation, I had to work, but the solar foreman, Casey, explained what he and his team were to do, which took less than 4 hours to install 14 panels then run conduit and wiring through the attic into a junction box on the opposite outside wall from the house circuit pane. Throughout the installation they were very polite and respectfully. In fact, Casey took time to speak with me on the phone to answer any questions I had, particularly about how the panels were mounted to roof. I was surprised to hear they didn’t drill holes in the roof. Casey explained the mounting system and even provided a sample of a mounting bracket. The installation is finished and we are very pleased with the outcome. The panels blend in nicely with our roof shingles. The interesting part is we can monitor our electricity production via a phone application as well as what we are drawing in from the power company. Going solar has been easier than we had imagined! Chuck & Yvonne S.
System size (kW): 5.18
Year installed: 2022