Review for Encor Solar (Out of Business)

Office location: 3049 Executive Parkway, Lehi UT, 84043

11/18/2022
Kyle W Portland, OR

Followup and battery experience have been awful

Pros: Initial deployment of solar panels went up fairly smoothly. Cons: Just about everything else. Encor failed to get the backup battery I ordered into the initial deployment entirely. Every time I asked for a status on it during the panel process they kept basically telling me "Oh, batteries are backordered right now, give it some time." I finally called months after my panels went up and they informed me that the battery had never been ordered (despite being on the bill of goods.) Six months after my panels went up they finally got a battery to me but it is now 4 and a half months and 2 power failures later and they still don't have a technician scheduled to actually install it. I have been calling repeatedly and getting little information other than repeated insistences that it's being worked on and that they're hoping to "have something by the end of the week." The end of the week comes and goes, usually without even a "sorry, still working on it" update. The monitoring tool that is supposed to report on my energy production and consumption was also not set up correctly and hasn't been fixed yet. When I first called to request that it be fixed the rep tried to gaslight me by insisting that I didn't understand how the calculations are done as opposed to admitting that it might be hooked up wrong. The delays on the battery ordering and install are also looking like they might roll past the end of the year which will have some significant consequences for my taxes, and the failure to bundle the battery with the panels resulted in having to finance the battery with significantly worse terms (10 year repayment with 3% interest vs 20-years at 1%) and Encor didn't offer any sort of compensation for that until I pushed them on it. I also had to correct them on their power consumption estimates for me because they didn't account for my first power bill only being a half month of use. Sloppy and frustrating all around.