Review for Elan Solar

Office location: 504 W 800 N, Orem UT, 84057

11/16/2022
Sarah Neipp Eagle Mountain, UT

10 months after sign up, no working solar, no reimbursements.

Elan can't seem to keep their sales people or customer service reps, and now we know why. We cancelled our sign up with a different solar company, the Elan rep told us they would reimburse us the cancellation fee from their paycheck, and that never happened because Elan never paid out the entire commission to their sales reps--they only paid our rep 50% of the commission he should have made. Most of the sales team left. We have been passed around to customer service rep after customer service rep, each promising to "do something" about the $500 referral bonus we are owed, the $1215 cancellation fee the rep promised to reimburse us, and the $828 they owe us for the months we have been paying for solar that does not work. We have yet to have someone from *any* department follow through on their promise to call back when they say they will, and at this point I am shocked that a rep even came out last week to tell us that our converter needs to be replaced (who knows when that will happen). I am meeting with the COO next week, though I imagine this will be someone who was not with Elan when we signed up and our complaints will fall on deaf ears of people who are unwilling to own up to their dishonest and poor quality business practices.