Review for Excel Home Solar

Office location: 900 31st St N Suite A, St. Petersburg FL, 33714

11/13/2022
Jo Port Richey, FL

Miserable follow-up care...

Maybe I should say non-existant... Like the other person who reviewed about his roof, we too had a bad installation with roof leaks. Not to mention, we just had all new singles put on and replaced any bad wood, so the roof was in excellent condition. When I started seeing discoloration in our garage ceiling, we called Gary about the leak. He gave us the song and dance that he'd send someone right out. Well, that was over 6 months and several calls ago. We've had our installation a bit over a year ago. What really concerns me is that if it's leaking over the garage, where else is it leaking that we haven't seen yet? And it's become obvious that Gary is not going to take any responsibility for any of this. To add to that, we also put in a new hot water tank at the same time. We requested a pan be put under the tank, but due to its size, they "weren't required" to use one. Really??? Well, since they "weren't required" to install it with a pan, they didn't - in spite of promises that would get done. We called about that several times too. We finally handled it ourselves. Once the installation is done, you're on your own with this company. They'll be very attentive until after you sign the papers that the installation is done and they get paid. After that, you're on your own.