Review for Zenernet (Out of Business)

Office location: 4340 E Indian School Road Suite 21-132, Phoenix AZ, 85018

11/12/2022
Chris San Jose, CA

Completely ignores contact and fails to finish job

Signed the contract with Zenernet for solar PV only on 6/7/22. Despite two scheduling mishaps on their part where they didn't notify met at all until a fully day after they missed their appointment, they finally installed the system on 8/18/22. Final inspection occurred on 10/14/22. So far, things were rocky, but they got the job done. Everything went downhill after the final inspection occurred. They said that the system was up and running, connected to the electrical grid, but my electrical bill doesn't reflect that. They promised someone would follow up with me to wrap up the entire project and help me access their homeowner portal to see my solar production. After no contact from them, I began contacting them on 10/26/22. Every few days, I would escalate and include more people from their company who had worked on my project--sales, project managers, and installers. Eventually I forwarded my email to 8 staff members who had all previously contacted me and worked with me. No one has responded, even to this day. On 11/7/22, the CEO sends a customer-wide email saying that they're having trouble keeping up with the volume and we should email a generic customer service email, which they promise is being monitored. Of course, after I've emailed that address, no one has responded to this day. No one has any courtesy or respect to even tell me that they're backlogged and when I can expect a response. They've simply ignored all my contact attempts. Even worse is my neighbor who I referred to Zenernet. They stopped contacting him after their house visit and now they're approaching the promised 60-days of installation. Similar to me, my neighbors have received no word from Zenernet. Zenernet took their payment and now is failing to even contact the customer to plan the next step.