Office location: 17750 Lookout Road STE 605, Schertz TX, 78154
11/11/2022
Sung Hwang
San Antonio, TX
Installation was okay. Just the installation was acceptable. Anything after installation, you are in for a serious long and excruciating pain dealing with Freedom Solar. NOT one person on the phone or who shows up to your house knows what is going on nor do they sound competent. They failed twice on CPS commisioning which delayed the remaining process of getting the panels to start providing power to home but after 3rd inspection, I had to follow up and begged to move on to next step. Once the commisioning is over, apparently, the monitoring devs needs to get commissioned as well. This process just sat with no progression until I started to call and constantly question why I am not able to verify the solar activity. This process alone took numerous calls and weeks and I'm still dealing with it. I have been calling Freedom Solar and Sunpower and their story never lines up. I don't know how great the panels are but oh boy.....the app the the monitoring device is just a garbage product. The techs from Freedom Solar is garbage and unprofessional and the call tech support is another level below the technicians who installs and configures. Started this whole install process since June and now hitting mid November and I still need to call them everyday and they give absolutely zero care. If you don't mind spending big chunk of money for service like this, by all means go for it. If not, go find different company. I'm not sure how this company has so many good reviews. Never again, will I ever get solar from this company or refer this horrible company to anyone I know.
System size (kW): 8.5
Year installed: 2022
Freedom Solar Power reply
11/28/2022
Hello Sung, I'd like to apologize for your experience and thank you for alerting us about these issues. We know how frustrating delays can be and we apologize for the extended timeline due to supply chain challenges. We've looked into your account and know that you have been in contact with our customer support team to resolve some of these questions and to ensure your SunPower monitoring system is operating perfectly. Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty, and we look forward to exceeding your expectations going forward.