Review for Green Day Power

Office location: 9745 Business Park Drive, Sacramento CA, 95827

10/25/2022
Joshua Canyon Country, CA

RUN THE OTHER WAY

"Hiring the wrong contractor can be a nightmare" - Seth Devey < From Green Day Power’s “About” page. Well, I hired the wrong contractor for sure. Green Day Power was an absolute nightmare to work with! From BIG holes left in my roof, to tons of parts left on my roof, to broken roof ties (that they refused to fix until I produced photos proving that they were not broken before), to multiple missed appointments, to missing city inspections…. This project was a nightmare. During insulation they broke a bunch of roof tiles. We are talking 20+ and they pulled from one spot on my roof to “replace” the missing/broken ones. They also put big lines of caulking over different cracked tiles to “fix them”. The missing tiles were all on the back of the house, between two panel arrays and on the uphill side of my chimney, thus really hard to see from my property. However, due to other issues I did a detailed inspection and found the missing section of my roof. That missing section was left untouched from 2/10/22 until 3/17/22, just over a month. During that time it rained 3 times. I have seen messy contractors, however, they left broken roof tiles, bolts, nails, and other parts laying all over the roof. Some of these items I was able to take off the roof using a short ladder (I was not about to go up on the roof and have them try and say I broke a roof tile). However, some of the items (bolts, nails, and broken roof tiles) all fell off the roof due to the high winds where I live. I’m just thankful that no one got hit by any of the items falling off the roof. Some of the broken roof tiles they just put a big thing of caulking over… and left it. Most of the ones that they did this with were right on the front of the house above the door. Come on really? I asked that they replace those and they said “they were like that already”. However, I was able to produce photos from a few months prior of the roof showing the area in question was not damaged. They said that they had photos contradicting what I said… I asked to see the photos and was told the person who took the photos was “no longer with the company”. They did finally fix the broken tiles above my door. Communication was a total mess! Now to understand this nightmare you have to know that I was sold this system via a sales company called “HomeLink” located in Santa Clarita, Ca. Thus at first Green Day Power would email HomeLink and then HomeLink would email me. Due to this all the communication was a day or so delayed. Upon realizing this I asked if the Green Day Power project manager could just email me directly. However, communication did not get any better. I would be told that someone would be at the house “tomorrow at 8am” and then no one would show up. I would get a call or email saying that it was actually going to be the next day, and then nothing. This was very common and how the whole roofing mess went. I was told 5 different times that they would “be out there tomorrow to fix the roof”. The mail electrical panel upgrade date got moved last minute, the solar install date got moved last minute, inspections got moved or the city inspector would show up and Green Day Power would not be here. They (Green Day Power) would call me and ask if I could meet with the inspector or the city would have to reschedule and it would delay my system. During the initial sales process I noted that I wanted BOTH production and consumption monitoring. I went as far as finding a smart panel with consumption monitoring built in (span panel). However, I was told that the Enphase system would have BOTH production and consumption monitoring built in. However, after the install I was told that they were not going to install consumption monitoring. I called HomeLink (the sales company) and they said that Green Day Power didn’t want to install it. When I pushed Green Day Power finally said that it could get done for an additional cost. If you are in the same boat as I was and you can’t get your project manager on the phone then call the main office (for Green Day Power) and ask for sales. Explain what is going on and then sales will make sure to get you on the phone with a VP or someone who at least has some weight to make sure something gets done. The only issue is the VP does not follow up and the field project manager lets the project fall through the cracks. And then it’s back to calling the sales number. During the 3 months of my install I did this so many times that the sales office knew my name. I could keep going… But I think I have made my point. As of this review I still don’t have access to the Enphase gateway so that I can sync it with the separate consumption monitoring system that I got. To management: Take a step back, make sure that every customer knows the process and what is happening when (it’s ok if it changes… but at least give the customer an idea). Make and keep promises. When a customer calls and says “I have a hole in my roof” don’t laugh and say “that’s common”. I would like to have a follow up call with management and/or the owner to discuss further issues during my install.