Review for Modern Mill Solar

Office location: 1009 N. Lombard Road, Lombard IL, 60148

10/13/2022
Andy S Eau Claire, WI

Over a year and still not running - Terrible communication

We spoke with a representative from Modern Mill in August of 2021, and set everything up to have solar set up and running in our Wisconsin house by the end of the year. After months of no communication, we were informed fairly last minute that they would be there to set up the panels just before the end of the year. They did that, and as they finished the installation, we were told that because of the time of day they finished (no sun), they couldn't turn them on yet. We were told to contact their office, at which time we needed to flip a switch, and we would be up and running. We did that in early January, and thought we were running on solar, since that is what we were told. After a month, it was clear we were not. Since then, we have been contacting them, and they give us excuses, and tell us somebody will be there next week, and nobody ever shows up. This process has been going on for almost a year, and we have made no progress. We've joined a number of others in our area who have the same issue, and some have had to contact lawyers or ask another local company to do the job they have been unable to do. THE MAIN POINT: AFTER OVER A YEAR, WE ARE STILL NOT UP AND RUNNING AND THEY KEEP MAKING EXCUSES AND NEVER FOLLOW THROUGH.