Office location: 9745 Business Park Drive, Sacramento CA, 95827
09/29/2022
RSB
Moraga, CA
The process began end-Oct 2020 & installation was complete mid-Feb 2021; official inspection was completed end May 2021! I was given the assurance that the installation would be completed right after Thanksgiving...understandably Covid & the permitting process was an appropriate excuse for the delay...however, it was threats from my end, including reporting to the BBB & CA Dept of Consumer Affairs, that elicited an immediate response. The workmanship, wiring & product quality is good & so far no issues with the system turning on when PG&E decides to curtail power. However, I was promised an application for defining power draw, conversion efficiency etc off the inverters...despite multiple reminders and as of Sep 2022, I have yet to receive the same. Maybe these are the times & customer satisfaction is at an all time low...like I said, they did a good job with the product...and I'd rate them 4.5 out of 5; however, a rating of 1 out of 5 in terms of keeping the customer happy.
System size (kW): 15
System price: $17,000
Year installed: 2021
Price include the Federal Tax Credit or incentives: No