Review for NM Solar Group (Out of Business)

Office location: 4140 Jackie Rd SE, Rio Rancho NM, 87124

09/25/2022
john Rio Rancho, NM

not responsive

I needed assistance filling out application for state tax credits. Actually the company should complete these forms for the customer since they are very technical in nature-not at all user friendly. My system was completed by mid December of 2021 and I wanted the tax credits for 2021. They did not answer their phones, return emails or any way respond to my repeated requests over a 7 month period. I finally got some assistance from them after reaching out to a regional manager in another part of the state. They sent me an incomplete application form and I submitted it to the state after I was assured by the company the omitted information was not relevant to my situation. The state sent the forms back for completion and I struggled through them for one full day to gather and complete the information. I submitted the completed forms after filing for an extension on my state income tax. I got a letter back from the state in September telling me the credits had all been given out and I was, in essence out of luck. Contrary to what the solar company told me the credits could not be "rolled over" to the next year. I sent another email to NM Solar Group telling them I had lost all state tax credits due to their lack of responsiveness in completing the necessary forms. That amounted to about a $1700 tax credit. I asked them how they were going make that up to me and I have never received a response-such is typical of this company. Apparently they are disorganized and poorly managed if my experience is indicative of their work. They did do a good job on installation after many delays but their follow-up is totally nonexistent.