Review for Unbound Solar (formerly Wholesale Solar)

Office location: 412 N. Mt. Shasta Blvd, Mt. Shasta CA, 96067

09/20/2022
Tim Gross Rocklin, CA

Not good at resolving issues, just selling parts

The reason I decided to purchase from Unbound was that I expected them to be thorough and experienced at providing a complete solution, not just a box of parts. However, they missed an important detail in my ground mount design that I was left on my own to resolve. They did not know of a good solution, so I had to figure it out. It turns out that solar installers know how to address this, but Unbound did not. After I figured it out and got my solar installation complete, they were very uninterested in making it right, which is disconcerting. When you buy from places like Unbound, you pay more for your equipment because they are supposed to provide a complete package that can be built as per plan. That is not always the case. If I had known, I would have purchased directly through a supplier like CED at a significantly lower cost. There are designers that will draw up plans for your building permit at a very reasonable cost. I was lulled into thinking Unbound would be more supportive after the sale, but clearly was mistaken.