Office location: 20 Patterson Brook Road Unit #10, West Wareham MA, 02576
09/18/2022
David
Dracut, MA
We signed a deal with Trinity in May, and have had little or no communication from them, we certainly thought and were told we would be up and running by now. We are wondering if they are still in the solar business and whether or not our sales rep is even with the company. I am guessing there are supply chain issues, but I wouldn't know as they are terrible with communication. Choose wisely folks.
System size (kW): 10000
System price: $47,500
Year installed: 2022
Price include the Federal Tax Credit or incentives: No
Trinity Solar reply
09/22/2022
Hi David, thank you for bringing these concerns to our attention and we're so sorry for this experience. Like most companies, we are dealing with supply chain issues, however, we'd like to assure you that we're working to get your system energized as quickly as possible. Please reach out to us at Customer.Service@Trinity-Solar.com so we can locate your file and address your concerns.