Review for Main Street Solar

Office location: P.O. Box 221, Fincastle VA, 24090

09/02/2022
Vn2000ltd Goodview, VA

Experienced, knowledgeable and willingness

For over a year I've been chasing my tail trying to get my dealer, Solar Thyme (Richmond) to respond and repair a long standing issue with pvlinks and panels. Owing to that experience I reached out to several companies providing solar equipment in my area but found only 1 thoroughly responsive to my concerns and many questions. Andrew always answers the phone says what he means and means what he says, is very knowledgeable, and well meaning and said he would schedule a visit if needed. He offered to do what many companies wont consider doing and that is to come into a situation not of their own making and provide the time and effort to troubleshoot and diagnose an issue and along the way impart invaluable information by helping correct long standing misconceptions on solar workings. I have a technical background and have readily identified Andrews depth of knowledge and confidence in taking responsibility and care with a customer that is not his own. He provided practical ways that helped me deal with the equipment, and understand the net metering/utility solar concept. I wouldn't hesitate to call again if needed and get Main Street Solar involved.