Review for Acushnet Alternative Heating

Office location: 127 S main St, Acushnet MA, 02743

08/23/2022
Chris Assonet, MA

Terrible customer service and no communication.

Long time customer. Purchased solar panels, pellet stoves, and wood pellets. Absolute terrible customer service. What happened? Originally went with this company because they were trustworthy, had great prices, and where very knowledgeable. But the service and communication is really bad. I have been calling every 2 or 3 days over the past 4 - 5 months and I NEVER get a call back. Leaving calm messages on their answering system, being told by the receptionist that someone will get back to you. Not ONE call back, EVER. A quarter of my solar panels have not been operating for over 6 months. Can't get anyone to respond. Spent $40,000+ on solar panels with no support. They used to be a great local company that provided upstanding service and great prices but no longer. Try for yourself. Give them a call and see what happens. Good luck.