Office location: 3000 Executive Pkwy, San Ramon CA, 94583
08/19/2022
Carlos Ramirez
Miami, FL
For two months i have the system but still can not see what energy I'm generating calling complete solar and they say that in 5 business days they will call back, never do and I'm still waiting for a solution and not getting one I have called them at least 12 times and no answer is the worst they are polite but not problem solving
System size (kW): 19.61
Year installed: 2022
Complete Solar reply
09/01/2022
Hello Carlos,
We are sorry you are having trouble with your portal. Unfortunately Complete Solar does not have access to your monitoring app.
After installation, we handed your account over to SUN RUN, your finance company. I suggest you contact them regarding this inquiry. They are in charge of monitoring your system and are the only ones with access to your system's production. Their customer service phone number is 855.478.6786. I hope this helps!