Office location: 3225 North Colorado Street, Chandler AZ, 85225
08/03/2022
Unhappy about service
Scottsdale, AZ
Overall I was very pleased with the company. They installed my system in early 2021, instllation was smooth and on-time. Did a great job. Generating good electricity. Unfortunately in early July 2022 my Solar Edge Inverter simply died and after calling them they diagnosed that the Inverter needed to be replaced. Well It is a full month after notifying them and I still have no idea of when to expect the replacement inverter. I was informed that I could call SolarEdge myself to make an inquiry, quess what their customer support line isn't working and they have not returned my call. My latest call to Sun Valley was a recording saying that no one was avialable but if I leave a message they would get back to me within 48 hours. I am now losing money on my investment.
System size (kW): 9.24
Year installed: 2021