Review for Wells Solar & Electrical Services

Office location: 1209 Sturgeon Ct, Arlington TX, 76001

07/29/2022
TCH Lone Oak, TX

Batteries and customer service non existent

I only give them 2 stars because for the fact that the solar is installed and functioning but I have been waiting since December of 2021 for my battery and I continually keep getting the run around on when they are supposed to arrive and be installed. Worst customer service ever as n one calls or contact me in anyway to keep me up to date on how the process is progressing. As of now, the person I have been speaking with attempting to get information on when my batteries will arrive and be installed, their phone now goes directly to voice mail and of course the sales person is also non existent. I am paying for my system and I it is not complete and I am not a happy camper. Litigation seems to be the next logical step as nothing is moving forward and I am unable to communicate to anyone.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 120

Year installed: 2021