06/30/2022
Very Disappointed with Solar
Upland, CA
On the day I received my permission to operate from SCE, the system broke down! NRG the installer said they have to order a new part. ALREADY? Maybe it could not handle the heat wave we are experiencing (Summer 2022 in California). Enphase said it's the installer NRG's fault. NRG says it's Enphase. Who is telling the truth? I need to know exactly what broke down! Faulty equipment or faulty installation? It's been 20 days, and still not fixed. On top of that, the NRG tech who came damaged (dented and scraped) the battery cover. I want it replaced!
System size (kW): 12.8
System price: $54,000
Who installed your solar panels?: NRG Energy
Year installed: 2022
Price include the Federal Tax Credit or incentives: Yes