Review for Sunfusion Solar

Office location: 7766 Arjons Drive Suite B, San Diego CA, 92126

06/20/2022
Nick EL CAJON, CA

Warning: Use Someone Else - someone reputable, not SunFusion

Well I wish I would have read the Yelp Reviews BEFORE I hired and paid SunFusion for my home solar & battery backup system. A guy named River came out and promised me the world. Then Walt the owner came out to close the deal. He seemed convincing enough that I signed a contract for my home and office. I paid large down payments - luckily on credit cards. Before the sale they returned calls and contacted me regularly to make the purchase. IMMEDIATELY after the purchase the communication stopped. I called, wrote emails and barely got any response and when I did it was always some response to kick the can down the road - some excuse as to why things weren't getting done. Finally, I remembered that I had placed the down payments on my credit cards. I disputed the charges and within a day SunFusion came to life and were responsive. BUT they were sneaky snakes in the way they performed. The contract was to include solar and battery backup for my home as well as a structure to be built for 6 panels. The day came for my home system to be installed and SunFusion showed up late - probably intentionally. They had their trucks and a huge crew to do the install and asked immediately for a check (over $27,000). I gave them the check as they began to install the battery in the garage not knowing they did not have the rest of the solar system promised in the contract with them. I got home to find no panels or structure. I immediately contacted Walt who said that because the price of materials had gone up they were not going to do it until prices came down. WHAT??? The$12K down payment was to secure materials...WTF??? I then really disputed the credit card payments hard with my credit card companies. That process takes a lot of time at the card companies. It is ongoing - but Once I did that, SunFusion went dormant again. I have sent them multiple emails which they have ignored. They have not done anything at all at my office and they have over $20K of a deposit for that job. If my credit card does not reverse that charge, I am going to have to sue SunFusion. They have only done half the job at my house and have been overpaid for what they've done so far. I have told SunFusion multiple times to simply do the work in the contract as outlined and I will pay them in full for everything. They are not a reputable company and do not operate ethically at all. Find someone else to do your battery backup system - SunFusion will rip you off.