Review for Gold Rush Energy Solutions

Office location: 4911 Windplay Drive, El Dorado Hills CA, 95762

06/11/2022
nemesis Antioch, CA

Really disappointed, but don't get me wrong. I think their installers are good (I hope). They were fast, their workmanship looks professional from what I've seen (on the ground floor) I cannot say the same on the roof, I have to wait for the rainy season to see if there will be leaks. What disappoints me is their agent, I feel like we've been scammed by him, or perhaps by both? One of the reasons why we decided to go with Gold Rush Energy Solutions is their incentives. $1000 cash-back when we sign-up, you'll get I think $500 for every referral, and a 3 months refund of the first 3 months loan payment. Now, we are starting to doubt we will get those incentives, not the referral for sure for we are not referring after what is happening. We did not get the $1000 cash-back, we were told they have upgraded our main panel because it is not compatible with the new system. This was not disclosed to us, not until we started asking their agent when are we getting our cash-back. We were told the upgrade cost around $1800 (discounted), since we have the $1000 cash-back, he will use that to pay the amount and he will shoulder the remaining (so now I owe him a favor?) On the agreement, they are supposed to inform us if there will be changes and there should be an agreement first. No one told us before, during and after installation that they will or they made an upgrade on our main panel. The excuse does not make sense to me. The installer checked our electrical system and designed the solar system based on our existing system. They should have known by then we need to upgrade our main panel and informed us. We were referred by a family friend, at least she got her cash-back, but still working on getting the referral. The agent has many excuses on his sleeve to pull out that until now he has not given the referral incentive.