05/20/2022
JOHN
San Antonio, TX
Our experience started out pleasant. The salesperson was informative and responsive to follow up questions. Until we signed on the dotted line. After that, we had to do the work to get updates on the permitting and build progress. Our biggest difficulty with this company has been getting the tree trimmers to complete what they started. One team showed up, cut a few branches, and then disappeared, neglecting to cut and trim a fifth of what they were supposed to. The second team showed up, cut halfway through our tree, and then stopped, telling me they needed to get a scissor lift. Never saw them again, despite multiple attempts to reach out to them for status. This tree service cost us over $1700 dollars, mind you. Someone at the solar company thought it would be smart to pay them up front before services were complete. After multiple attempts to contact our contact with the solar company we were informed they had hired a third team to complete the tree service. Haven’t heard a word back in 2 weeks. Upon completion and final sign off of the installation, we are supposed to get a sizeable rebate check to apply to the overall installation expense but we will be unable to do so until they complete these services. To say their communication and follow-through are lacking is an understatement. We will NOT be recommending their company to any of our friends or acquaintances.
System size (kW): 8.5
Year installed: 2022